The Ombudsman says the move aims to encourage professional representatives to submit better-evidenced complaints.

The Ombudsman says the move aims to encourage professional representatives to submit better-evidenced complaints.
The FCA is urging social media platforms to do more to proactively identify and prevent illegal financial promotions.
The report concludes that naming and shaming is "not the way to regulate".
The APPG says it is disappointed with how the FCA responded to its November 2024 report.
Quality of advice, high pressure selling, excessive fees and conditional selling are all on the FCA's radar.
"Financial stability is a foundation for growth. There isn’t a trade off in a fundamental sense", Bailey said.
The regulator says the breach "highlighted weaknesses in Infinox’s transaction reporting systems and controls for a high-risk investment product".
Variable recurring payments give consumers greater sight and control over their regular payments.
The regulator says firms need to improve to better protect against money laundering.
Rathi warned that "one or two things are going to go wrong here and not everybody is going to play completely by the rule book".
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