Last month, representatives from the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) joined claimants and industry experts at the Chartered Insurance...

Nationwide is the first building society to gain this rating - which is the second of three levels firms can achieve through the programme. 

Jonathan Barrett, CEO of Comentis, shares some of his key takeaways from the FCA’s recent Vulnerability Review and highlights two fundamental elements that he believes are still...

Andrew Gething, managing director of MorganAsh, explores the most common pitfalls firms face when setting out on their customer vulnerability journey.

44% of vulnerable customers reported a negative experience with financial services firms.

35 million adults are potentially vulnerable, with many unaware they meet FCA criteria.

Advice firms who take up the technology may qualify for insurance premium reductions.

The platform detects early signs of financial distress and predicts risks to help financial institutions deliver personalised support.

Beth Yolland-Jones, clinical expert at duty of care assessment company Comentis, explains how, not only are we all susceptible to financial vulnerability, but we’re each...

Andrew Gething, managing director at MorganAsh, breaks down concerns around recording and storing customer vulnerability data, and explains how they can be overcome.