Anecdotal evidence suggests that some firms are avoiding collecting and storing customer vulnerability data to avoid a perceived conflict with GDPR.

Over a third of advice firms believe there’s been no progress towards the Consumer Duty’s Products and Services outcome.

Nearly half expressed a need for deeper understanding around the drivers and the importance of identifying vulnerable customers.

The regulator says it will take action if it doesn't see improvements.

Advise Wise members can now access Comentis' vulnerability assessment tool.

Jane has over 20 years’ experience in the mortgage industry and has also run her own advisory firm.

Filters allow users to focus on specific Consumer Duty outcomes, including Products and Services, Price and Value, Consumer Understanding, and Consumer Support. 

The panel explored how consumers' needs are changing in the current mortgage market - and what advisers can do to assist.

Mark Tosetti, CEO of Broker Conveyancing, explores why Consumer Duty might be most relevant to advisers with remortgaging clients, who could be in a very different position and facing...

Harriet Christie, chief operating officer at MirrorWeb, explores how well the FCA's Consumer Duty objectives have been met since its launch, along with learnings so far and how we're...